Frequently Asked Questions

📦 Shipping & Returns

At Iron Loom, we’re committed to delivering your order quickly and making sure you’re fully satisfied with your purchase.

🚚 Shipping Information

Processing Times

• Orders are processed within 2–5 business days after your purchase is placed.
• You’ll receive a confirmation email with tracking details once your order ships.

Estimated Delivery Times

• United States & Canada: 5–10 business days
• International Orders: 10–20 business days (may vary by destination and customs).

Note: Delivery times are estimates and may be affected by postal delays or customs processing.

Shipping Costs

• Rates are calculated at checkout based on your location and order size.
• Occasionally, we run free shipping promotions—keep an eye out on our site and emails.

Tracking Your Order

Once shipped, you’ll receive a tracking number by email so you can follow your package’s journey.

🔄 Returns & Exchanges

We want you to love what you ordered. If there’s ever an issue, we’ll make it right.

Damaged or Incorrect Items

• If your order arrives misprinted, damaged, or the wrong item is sent, contact us within 30 days of delivery.
• We’ll replace or refund the item at no extra cost.
• Please include photos of the issue when reaching out.

Returns for Other Reasons

Because each item is made to order, we’re unable to accept returns or exchanges for:

• Wrong size ordered
• Buyer’s remorse (changed mind)

👉 Be sure to check our Size Guide before placing your order.

Undeliverable Packages

If a package is returned due to an incorrect address or being unclaimed, we’ll contact you to arrange reshipment (additional shipping costs may apply).

How to Start a Return Request

Email us at support@ironloomco.com with your order number and details. We’ll guide you through the next steps.